Business Development Manager – Jewellery Wholesale (B2B)

Toronto, Ontario, Canada .
full-time . January 13, 2025

Description

About Us

House of Jewellery is a wholesale jewellery trading company based in Toronto, Canada. Established in 1986, House of Jewellery is now one of Canada's leading silver, gold, and diamond jewellery wholesalers.

We specialize in selling high quality Sterling Silver and 14K Gold from Europe and Asia. As we expand our sales operations, we are seeking an experienced Business Development Manager to lead our sales strategy and drive revenue growth.

As our Business Development Manager, you’ll take the lead in shaping and executing our sales strategy to drive revenue growth, deliver exceptional customer experiences, and maintain the highest level of professionalism. You'll play a key role in developing our sales funnel by designing and refining sales processes, implementing a CRM platform that fits our needs, and laying the foundation for scalable growth. Reporting directly to the CEO, you'll have full ownership of the sales function at House of Jewellery and the opportunity to make a real impact as we continue expanding in the B2B jewellery space.

If building something from the ground up excites you, keep reading — this might be the role for you.

About the Role

Duties and responsibilities include, but are not limited to the following:

Develop and implement sales strategies and tactics to drive revenue growth, expand market reach, and maximize sales opportunities in the B2B jewelry industry.
Identify, select and implement an appropriate CRM software based on company requirements.
Build, evaluate and optimize internal sales processes while collaborating with cross-functional teams to ensure sales activities align with business operations and optimize the customer experience.
Proactively reach out to prospective customers through outbound calls, emails and other communication channels to generate leads and drive sales opportunities. This may include cold-calls as well as contacting customers who have previously registered with House of Jewellery.
Engage with wholesale customers in a consultative manner to understand their unique business and clientele in order to provide personalized recommendations for product selection.
Build and maintain strong relationships with current and prospective customers by delivering exceptional service, addressing inquiries and concerns, and maintaining regular communication to drive repeat business.
Monitor sales metrics, analyze performance data, and generate reports to track progress towards goals, identify areas for improvement, and implement corrective actions as needed.
Meet or exceed sales targets and KPIs set by the company, demonstrating consistent performance and exceeding customers expectations.
Utilize implemented software to maintain accurate records of customer interactions, track sales activities and follow up on leads and opportunities.
Stay informed about product offerings, industry trends, competitor offerings and market dynamics related to jewelry industry to identify opportunities for business growth and competitive advantage.
Collaborate with cross-functional teams, including procurement, marketing, operations and customer service to address customer requests, resolve issues, and ensure customer satisfaction.

What you Bring to the Role

Minimum of 5 years of experience in a primarily remote, B2B inside sales role.
Experience within the jewelry industry is preferred, but not required.
Demonstrated experience with CRM selection and implementation and development of sales strategies, initiatives and internal processes.
Strong communication and interpersonal skills, with the ability to build rapport with customers and deliver persuasive sales presentations.
Excellent collaboration, negotiation, and presentation skills with the ability to effectively interact with customers, colleagues and company leadership.
Proven track record of achieving sales targets and driving revenue growth.
Strategic thinking with a result-oriented mindset, analytical abilities, and a focus on continuous improvement and innovation.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and remain self-motivated.
High proficiency with CRM software, Microsoft Office (including Word, Excel and PowerPoint) and Google suite applications as well as ability to learn new software quickly.
Passion and knowledge of jewelry products and industry is an asset.

Transportation: TTC Accessible via Queen Subway Station

Other Job details:

Start Date: As soon as possible
Full Time- 37.5-40 hours a week
Flexible working hours

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Appropriate accommodations will be provided upon request throughout the recruitment and employment process as required under the Accessibility for Ontarians with Disabilities Act (AODA).

Know someone who would be a perfect fit? Let them know!